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Conditions
Open Box: The product is like new. It has been opened but never used, or only used very briefly. It may be a customer return or a display item.
Excellent: The product has been minimally used and is in near-perfect condition, with micro-marks barely visible.
Good: The product shows moderate signs of use but remains fully functional.
Fair: The product has noticeable cosmetic wear but works properly.
30+ checkpoints: functionality, ports, screen, audio, cameras
Cleaned, disinfected, and securely data-wiped
Battery and autonomy tested and compliant with our standards
Refurbished device with essential compatible accessories
Free shipping • 30-day returns
Conditions
Tested and verified
Free shipping
180 days warranty
FAQ
What are the processing and delivery times?
Order processing: 0–1 business day (orders placed before 1 p.m. are processed the same day).
Estimated delivery:
QC / ON: 1–3 business days
Rest of Canada: 3–7 business days
Remote regions / territories: 7–12 business days
Weekends & holidays: no shipping.
Tracking: a tracking number is sent by email as soon as your order ships.
Parcel delivery: by default, no safe drop (Do-Not-Safe-Drop).
What is your warranty?
What the warranty covers
What is not covered
Returns & DOA
How to make a claim
Typical timelines: [1–3 business days] for diagnosis after receiving the item
💡 Tip: Keep the packaging and accessories during the warranty period.
Which shipping carriers do you use?
Default: Canada Post for all shipments
Service interruptions (e.g., strike): we will switch to UPS or Purolator to minimize delays
PO Boxes: delivered only via Canada Post (UPS/Purolator do not deliver to PO Boxes)
Tracking & delivery: tracking number provided; by default, parcels are delivered with Do-Not-Safe-Drop
Note: certain options/timelines (e.g., signature requirement) may vary if we switch carriers; we will notify you if this applies
Do you ship to remote regions/territories and PO Boxes?
PO Boxes: Yes, but only via Canada Post
Remote regions & territories (YT, NT, NU, northern QC, etc.): Yes — typical delivery time is 7–12 business days
Tracking & security: All shipments include a tracking number; by default, parcels are delivered with Do-Not-Safe-Drop
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