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Conditions
Color
Open Box: The product is like new. It has been opened but never used, or only used very briefly. It may be a customer return or a display item.
Excellent: The product has been minimally used and is in near-perfect condition, with micro-marks barely visible.
Good: The product shows moderate signs of use but remains fully functional.
Fair: The product has noticeable cosmetic wear but works properly.
30+ checkpoints: functionality, ports, screen, audio, cameras
Cleaned, disinfected, and securely data-wiped
Battery and autonomy tested and compliant with our standards
Refurbished device with essential compatible accessories
Free shipping • 30-day returns
| Feature | Detail | 
|---|---|
| Design / Style | Open-ear cuff design — clips onto the outer ear (does not go inside ear canal) | 
| Audio | Bose OpenAudio technology with Immersive Audio mode | 
| Connectivity | Bluetooth 5.3 | 
| Battery Life | Up to 7.5 hours playback per charge Standby up to 48 hours Charging case provides up to 19.5 extra hours (≈2.5 recharges) Quick charge: 10 minutes = 2 hours playback | 
| Water Resistance | IPX4 (sweat and splash resistant) | 
| Weight & Dimensions | Earbud: ~6 g each Case: 65 × 27 × 49 mm, ~57 g | 
| Microphones | Adaptive mic system with noise reduction for clear calls | 
| Special Features | Auto-Volume adjustment Immersive Audio with head tracking Customizable button shortcuts SimpleSync pairing with Bose speakers and soundbars | 
| Supported Codecs | SBC, AAC, aptX Adaptive (Snapdragon Sound with compatible devices) | 
| Limitations | No Active Noise Cancelling (ANC) Lower bass than closed in-ear designs Some sound leakage at high volume | 
 
    
Conditions
Color
 
    
Tested and verified
 
    
Free shipping
 
    
180 days warranty
FAQ
What are the processing and delivery times?
Order processing: 0–1 business day (orders placed before 1 p.m. are processed the same day).
Estimated delivery:
QC / ON: 1–3 business days
Rest of Canada: 3–7 business days
Remote regions / territories: 7–12 business days
Weekends & holidays: no shipping.
Tracking: a tracking number is sent by email as soon as your order ships.
Parcel delivery: by default, no safe drop (Do-Not-Safe-Drop).
What is your warranty?
What the warranty covers
What is not covered
Returns & DOA
How to make a claim
Typical timelines: [1–3 business days] for diagnosis after receiving the item
💡 Tip: Keep the packaging and accessories during the warranty period.
Which shipping carriers do you use?
Default: Canada Post for all shipments
Service interruptions (e.g., strike): we will switch to UPS or Purolator to minimize delays
PO Boxes: delivered only via Canada Post (UPS/Purolator do not deliver to PO Boxes)
Tracking & delivery: tracking number provided; by default, parcels are delivered with Do-Not-Safe-Drop
Note: certain options/timelines (e.g., signature requirement) may vary if we switch carriers; we will notify you if this applies
Do you ship to remote regions/territories and PO Boxes?
PO Boxes: Yes, but only via Canada Post
Remote regions & territories (YT, NT, NU, northern QC, etc.): Yes — typical delivery time is 7–12 business days
Tracking & security: All shipments include a tracking number; by default, parcels are delivered with Do-Not-Safe-Drop
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